Privacy policy

Mortgage Broker Select operates mortgagebrokerselect.com.au, an Australian directory of mortgage brokers. We are not a broker, a lender or a credit licensee. References to "we", "us", and "our" mean the operator of the directory.

Information you give us: when you send an enquiry or contact us, we collect your name, email address, phone number (if provided), suburb or postcode, the timing and loan purpose you choose, any preferred language, and any message you write. We do not ask for your income, savings, debts or credit history.

Information collected automatically: IP address (approximate location only), browser type, device, pages viewed, and search queries. We use cookies as described in section 8.

Information from other sources: for listings, we compile publicly available business information including ABN registration, listed address, specialties and credit licence details. Star ratings shown on broker profiles are sourced from Google and reflect the broker's publicly listed Google rating.

We use your information to:

• Send your enquiry to the broker or brokers you selected (up to three), send you a copy, and tell you if it could not be delivered
• Keep a record of each enquiry (which broker, when, and whether it was delivered) to run, secure and measure the service and to resolve any question from the broker about an enquiry
• Respond to your enquiries and provide customer support
• Improve the directory through analytics and aggregated usage data
• Maintain and update directory listings
• Send service-related communications (we will not send marketing emails without your explicit consent)

We share your information only with parties who help us deliver the service:

• Brokers you choose to contact. When you send an enquiry, we send your details only to the broker you selected, or to each of up to three brokers you chose in one enquiry, so they can contact you, and we send you a copy. We do not send it to another broker unless you choose them. If we cannot deliver it to the broker, we tell you and do not pass your details to anyone else. Once a broker has your details, their own privacy policy and credit guide apply to how they use them.
• Service providers. Hosting (Vercel), database (Supabase), and email delivery (Resend) process your data on our behalf under contractual obligations consistent with Australian privacy law. Brokers who buy a Featured or Featured+ listing pay through Stripe, which processes their billing details; borrower details are never sent to Stripe.
• Legal authorities. Where required by law, court order, or to protect our legal rights.

We do not sell your personal information to third parties.

When you send an enquiry from a broker's listing, your name, contact details, suburb, the timing you chose, what the loan is for, any preferred language and any message are sent to that broker so they can contact you. The form also offers optional questions you can skip: your type of employment, how and when you prefer to be contacted, and a rough range for the property value and your deposit. If you answer them, those answers are sent to the same broker in the same way. We do not ask for your income or date of birth. Mortgage Broker Select keeps a copy to deliver and manage the enquiry. We will not send it to another broker unless you choose them. We do not use your request for advertising, and we do not put it into analytics or marketing tools.

Notice version: borrower-notice-2026-10-23.

Your data is stored in secure cloud infrastructure provided by Supabase and Vercel. These providers may store data in data centres outside Australia (typically AWS US or EU regions). By using the service you consent to your data being processed in these locations under equivalent privacy protections.

Enquiries and contact form submissions are retained for up to 24 months to support follow-up and resolve disputes. Technical analytics data is retained for up to 12 months. You can request deletion of your personal information at any time (see section 7).

Under APP 12 and APP 13, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, email privacy@mortgagebrokerselect.com.au. We will respond within 30 days.

We use essential cookies to make the site work (session, security) and Google Analytics cookies to understand how the site is used. Analytics cookies do not directly identify you. You can block or delete cookies at any time in your browser settings.

We also count actions on listings, like a call or website click, to see which listings borrowers use. Each action is stored with a random identifier that lives only in your browser tab and is discarded when you close it. It is not linked to your name, phone number or email address.

When you arrive, we also record how the visit began: the page you landed on, the website you came from (for example a search engine), any campaign tag in the link, whether you opted out of analytics cookies, your device type (mobile, tablet or desktop), browser family, and your country and state. We do not store your IP address with this information. We also count how far people get through the enquiry form (started, sent, or left unsent), without recording anything you type. This information is kept separate from your enquiry and is not linked to your name or contact details.

The directory is intended for adults. We do not knowingly collect personal information from people under 18. If you believe we have collected information from a minor, contact us and we will delete it.

We protect your information with industry-standard measures: encrypted connections (HTTPS), encrypted storage at the provider level, row-level security in our database, access controls for staff, and regular security reviews. No internet service is perfectly secure, but we work to reduce risk.

If you believe we have breached the Australian Privacy Principles, please email us first at privacy@mortgagebrokerselect.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

We may update this policy from time to time. The "as of" date at the top reflects the most recent change. We will not reduce your rights without your consent. For material changes, we will provide notice on the site.

Privacy questions, requests, and complaints: privacy@mortgagebrokerselect.com.au. General enquiries: hello@mortgagebrokerselect.com.au.